Shipping

There is no delivery charge and no minimum. What you see on the product page is what you pay at checkout.

How long it takes

Allow 3 to 13 business days from order to doorstep. Checkout shows you the same window before you pay.

That splits in two. Preparing your print in the size and frame you chose takes two to seven business days. Then it travels, usually one to six days.

Business days means we do not count weekends or public holidays. Ordering on a Friday evening is the same as ordering on the Monday.

Printed near you

Your print is made at the press closest to your address, not shipped across the world from ours. An order to Germany is printed and framed in Europe, an order to Australia in Australia, an order to Texas in the United States.

That is why the delivery window above is as short as it is for framed glass, and it is the main reason we work the way we do.

Customs and duties

Because your print is made in your own region, orders inside the countries listed below are domestic deliveries. There is no import duty to pay on them.

Ireland is the one to know about: those orders are made in mainland Europe and cross an internal EU border, which carries no duty either.

Where we ship

6 countries today. If yours is not on this list, checkout will not let you choose it, which is deliberate: taking payment for an address we cannot deliver to helps nobody.

This list is short on purpose. It covers the places we can print locally and quote one honest price for. We would rather add a country properly than take an order we cannot deliver well. If you want to be told when yours opens up, write to hello@emmamickelberg.com and say which country.

Buying for a date

If the print has to arrive by a birthday or a move, order at least three weeks ahead. The window above is honest rather than optimistic, and most orders beat it, but it cannot be shortened once an order is placed.

Ordering closer than that and worried? Email hello@emmamickelberg.com before you order and we will tell you straight whether it can land in time.

Tracking

You get a payment receipt by email as soon as you order, then a tracking link once the parcel is on its way. Tracking can take a day to start moving, so a quiet link at first is normal.

Prints are made close to you, so the carrier is a local one and the link goes to their site rather than ours. If a parcel looks stuck, email hello@emmamickelberg.com and we will chase it. An order that never arrives is remade free, as set out in our returns policy.

Several prints, one address

Order more than one and they may arrive separately. Each is made individually, and different sizes are not always made at the same press, so we send each as it is ready rather than holding the first until the last catches up.

If it arrives damaged

Framed pieces travel behind an acrylic glaze rather than glass, which survives a courier far better. If yours still arrives damaged, we remake it. Nothing has to be posted back. See returns and refunds.

Getting hold of us

hello@emmamickelberg.com. Quote the order reference from your confirmation email.